Returns
If something is not right with your order, we want to make it right.
When you can return an item
You can ask for a return or a replacement if an item arrives damaged, expired, spoiled or different from what you ordered.
How to ask for a return
Tell us within 24 hours of delivery. Include your order number and a short description of the problem, and a photo if you can. You can reach us on the Contact page.
Items we cannot take back
For hygiene and safety, we cannot take back opened personal care items, opened baby products, or frozen and fresh items that were stored badly after delivery.
Refunds
Once your return is approved, we will either replace the item or refund you using the same method you paid with.